Featured Snippet: How Do Antioxi Returns & Refunds Work?
Antioxi offers a 30-day return policy on most full-priced products. You can start your return through our online portal, choose a refund to your original payment method or store credit, and send your parcel via Royal Mail. Refunds are processed within 10 business days once approved, minus a £2.99 restocking fee.
At Antioxi, we’re committed to making your shopping experience seamless. If something isn’t right, our returns and refund process is designed to be simple, transparent, and supportive.
Table of Contents
Why It Matters
A clear returns process protects your purchase and ensures confidence when ordering online. Understanding timelines, eligibility, and refund methods helps avoid delays and ensures your return is processed smoothly.
Returns & Exchanges
We offer a 30-day return policy for most full-priced products.
Step 1: Start Your Return
Visit our returns portal here, enter your order number and postcode, and click Start.
Step 2: Choose Refund Method
Select either Original Payment Method (recommended) or Store Credit in the form of a gift card.
Step 3: Send Your Parcel
Use the QR code at a Royal Mail branch or print your own return label. Drop off your parcel or arrange home collection.
Arrange Collection From Home
Select Collection
Choose “Arrange Collection from Home” within the returns portal.
Prepare & Label
Pack your items securely and attach the printed return label.
Await Courier
Your designated courier will collect your parcel from your doorstep.
Refunds
Once we receive and assess your return, you’ll receive an email confirming approval.
Refund Timeline
Approved refunds are processed within 10 business days to your original payment method.
Please note: A £2.99 restocking fee is deducted from the total refund amount.
Late or Missing Refunds
Check Your Bank
Confirm the refund has not already been processed.
Contact Your Card Provider
Credit card providers may have additional processing delays.
Still Waiting?
If 15 business days have passed, contact us at info@antioxi-supplements.com.
Sale Items
Important
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Wholesale Orders
Policy Notice
Wholesale orders are not eligible for cancellation or refund.
Exchanges
Use Returns Portal
Exchanges are processed through the same return portal link.
Notify Us
Please inform us once your return has been posted.
Dispatch Timing
New products are sent once returned items are received or in transit.
Price Matching
- Products must match in price.
- If the new item costs more, we’ll issue a payment link.
- If it costs less, we’ll refund the difference.
If you wish to exchange an unopened product, contact us via webchat or at info@antioxi-supplements.com.
Redeeming Your Store Credit
Add Items to Cart
Select your desired products and proceed to checkout.
Apply Gift Card
Enter your code in the “Apply discount code or gift card code” field.
Complete Purchase
Review the updated total and finalise your order.
Frequently Asked Questions
Returns, Refunds & Store Credit
Returns
How long do I have to return an item?
You have 30 days from the date of purchase to initiate a return for eligible items through our returns portal.
What condition must items be in to qualify for a return?
Items should be returned in their original condition and packaging. Products that are damaged, opened, or not in resellable condition may not qualify for a refund.
How do I start a return?
Visit our returns portal, enter your order number and postcode, select your preferred refund method, and follow the on-screen instructions to generate your return label.
Do I need a printer to return my item?
No. You can use the QR code provided in the portal at a Royal Mail branch to print your return label in store.
Can I return sale items?
No, sale items are not eligible for refunds unless the item is faulty.
Are wholesale orders eligible for return?
Wholesale orders are not eligible for cancellation or refund under our current policy.
Refunds
How long does it take to receive my refund?
Once your return is received and approved, refunds are processed within 10 business days to your original payment method.
Is there a fee for returns?
A £2.99 restocking fee is deducted from the total refund amount to cover warehouse processing costs.
What if I haven’t received my refund?
First, check your bank account and contact your card provider for any processing delays. If 15 business days have passed since approval, contact our support team.
Can I change my refund method after submitting my return?
Once your return request has been submitted, refund methods typically cannot be changed. Please contact support immediately if adjustments are needed.
Will shipping costs be refunded?
Original shipping costs are generally non-refundable unless the return is due to an error on our part.
Exchanges
How do I exchange a product?
Use the same returns portal to initiate an exchange. Select your exchange option and follow the instructions provided.
When will my replacement product be sent?
Replacement products are dispatched once the returned item is received or confirmed to be in transit.
What if the new product costs more?
If the replacement item is more expensive, we will send you a secure payment link for the price difference.
What if the new product costs less?
If the replacement item costs less, the price difference will be refunded to your original payment method.
Can I exchange an opened product?
Exchanges are typically only available for unopened products. Please contact our support team to discuss specific circumstances.
Store Credit & Gift Cards
Where do I enter my gift card code?
Enter your gift card code in the “Apply discount code or gift card code” section during checkout.
Can I use my store credit on multiple purchases?
Yes. Your gift card balance can be used across multiple orders until the full balance has been redeemed.
Does store credit expire?
Please refer to the terms included in your gift card email for expiry details, as validity may vary depending on the promotion.
Can I combine store credit with discount codes?
In most cases, gift cards can be combined with active discount codes unless otherwise stated in the promotion terms.
What if my gift card code isn’t working?
Double-check the code for typing errors and ensure it hasn’t already been fully redeemed. If issues persist, contact our support team for assistance.
Shipping & Policy Clarifications
Who pays for return shipping?
Return shipping costs are handled through the returns portal. The £2.99 deduction contributes toward restocking and processing fees.
Can I cancel my order before it ships?
If your order has not yet been dispatched, contact us immediately via webchat or email. We cannot guarantee cancellation once processing has begun.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve the issue promptly.
What if I received the wrong product?
Contact our support team with your order number and a photo of the item received. We will arrange a replacement or refund as quickly as possible.
Continue Exploring
Explore clean mushroom extracts, deepen your learning with research-backed resources, or personalise your routine with our wellness quiz.
Leave a comment
All comments are moderated before being published.
This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.