Shipping policy
Shipping and Delivery
Last updated: 27/01/2026
Quick answers for the 3 questions customers care about.
- Dispatch time: typically 0 to 1 business day. During peak periods allow up to 1 to 2 business days.
- Tracking: included on all shipping options.
- Duties and taxes: EU deliveries have no import duties within the EU. US orders ship locally. International orders may have duties or taxes payable on delivery.
Quick rule: EU and US orders do not have import duties. International orders may have duties or taxes payable on delivery depending on destination rules.
If you are in a hurry, jump straight to the duties and taxes table.
Jump to your region
Shipping at a glance
Where your order ships from
We dispatch from the fulfilment centre that serves your region to keep delivery fast and reliable.
- United Kingdom: ships from the UK using Royal Mail
- Europe (EU and Switzerland): ships from Paris, France using DPD, Colissimo Expert, Chronopost, UPS, Mondial Relay where available
- United States: ships from the US using local postal partners such as USPS, DHL, FedEx, and UPS (carrier depends on service and address)
- International (non EU and non US): ships from our UK hub using UPS and postal partners
How to read delivery estimates: delivery estimates are courier transit times after dispatch. You will receive a dispatch email with tracking when your parcel leaves the fulfilment centre.
United Kingdom
Origin: UK
Carrier: Royal Mail
Tracking: fully tracked on all services
Free delivery: free on orders above £50
Cut off time: 5:30 PM UK time, Monday to Friday, for the best chance of same day dispatch.
Note: our team may prepare orders on Sunday to support faster Monday dispatch. Carrier collections resume on Monday.
Europe (EU and Switzerland)
Origin: Paris, France
Tracking: fully tracked on all services
Pick up points (Point Relais), lowest cost option
Pick up points are available in selected countries including Belgium, France, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain.
- Place your order
- Choose a pick up point after checkout or via your confirmation email if available
- Collect when the carrier notifies you
Pick up point pricing: shown at checkout and typically the lowest cost option. In some countries pick up point delivery can be free above a minimum order value shown at checkout.
Availability note: relay options can change based on capacity. If a selected relay reaches its quota the carrier may route your parcel to the nearest available relay point.
Home delivery options
- Smart Saver Home: approximately 4 to 7 business days
- Priority Home: approximately 2 to 3 business days in selected countries
- Fast Track Express: approximately 1 to 2 business days in selected countries
Cut off time: 1:00 PM Paris time, Monday to Friday, for the best chance of same day dispatch.
EU deliveries: no import duties apply within the EU. VAT is collected at checkout where required.
Switzerland: import VAT or customs fees may apply depending on parcel value and Swiss customs policy.
United States
Origin: United States
Tracking: fully tracked on all services
*Free shipping: free for all orders placed in the mont of June 2026
Taxes: orders are fulfilled locally. Import duties do not apply. Any applicable sales tax is calculated at checkout based on your delivery address.
Dispatch timing: daily cut offs can vary by route and carrier. Orders placed earlier in the business day are more likely to dispatch the same day, Monday to Friday.
International (non EU and non US)
Origin: UK hub
Carriers: UPS and postal partners
Tracking: fully tracked on all services
Pricing: international shipping prices vary by destination and service level. Your exact shipping price is shown at checkout before you pay.
Cut off time: 5:30 PM UK time, Monday to Friday, for the best chance of same day dispatch.
International duties note: duties, taxes and import fees are not included at checkout for most international destinations and may be payable on delivery. Thresholds and rules vary by country.
Delivery estimates for selected countries
If your country is not listed below, available options and delivery estimates appear at checkout.
Delivery estimate note: estimates do not include delays due to weather, peak season, carrier disruption, or customs processing.
Duties and taxes explained
Fast clarity: this table shows what you pay at checkout versus what may be payable on delivery.
Delivery rules and address changes
These rules prevent failed deliveries and delays.
- No PO Boxes: including APO and FPO addresses. Couriers require a physical delivery address.
- Address accuracy matters: if a parcel is returned due to an incorrect or incomplete address, or failed delivery attempts, reshipping fees may apply.
- Need to change your delivery address: contact us within 15 minutes of placing your order and we will do our best to update it before dispatch.
Currency and billing
Currency note: prices may display in your local currency for convenience. However, all orders are charged in GBP. If you pay with a non GBP card, your bank may convert the amount using their exchange rate and may apply a foreign exchange fee.
FAQs
Is tracking included
Yes. Tracking is included on all shipping options. You will receive a dispatch email with tracking once your parcel leaves the fulfilment centre.
Will I pay duties or taxes on delivery
EU deliveries do not have import duties within the EU. US orders ship locally so import duties do not apply. International orders may have duties or taxes payable on delivery depending on destination rules.
Can I change my delivery address after ordering
Contact us within 15 minutes of placing your order and we will do our best to update it before dispatch. After this window we may not be able to change the address.
What if my parcel is returned or delivery attempts fail
If a parcel is returned due to an incorrect or incomplete address, or failed delivery attempts, reshipping fees may apply.
Help and contact
Theo, Head of Customer Support
Phone: +44 204 593 1060
Email: info@antioxi-supplements.com
Address: 160 City Road, London EC1V 2NX, United Kingdom
Returns and refunds: Return and Refund Policy