What to Do If Your Parcel is Lost or Missing?

Mar 3, 2026

Reading time: 4 min

Featured Snippet: What to Do If Your Antioxi Parcel is Lost or Missing?

If your parcel shows as delivered but hasn’t arrived, or is delayed by 5–10 days beyond the expected delivery date, we require a Certificate of Non-Receipt (CNR). This form allows us to officially log the issue and immediately arrange a replacement while we investigate with the courier.

We understand how frustrating it can be when your order doesn’t arrive as expected. Whether tracking shows “delivered” but you cannot locate your parcel, or your delivery is significantly delayed, we’re here to resolve it quickly and efficiently.

Important Checks Before Submitting a CNR

Check Your Delivery Address

Confirm the shipping address on your order confirmation is correct. Incorrect or incomplete details can cause delays or misdelivery.

Look for Safe Place Deliveries

Couriers may leave parcels in secure locations such as porches, sheds, recycling boxes, or with neighbours. Please check thoroughly.

Review Tracking Notifications

Check for delivery photos or notes in your tracking link. These often indicate exactly where the parcel was left.

Our Investigation Process

Step 1: Submit the CNR

Once we receive your completed Certificate of Non-Receipt, we formally log the issue and begin action immediately.

Step 2: Replacement Dispatched

We can send a replacement parcel right away, you do not need to wait for the courier investigation to finish.

Step 3: Courier Investigation

We simultaneously open a formal case with the shipping carrier to determine what happened to the original parcel.

Timeline

Please allow 2–5 business days for the courier investigation to conclude. We will update you as soon as we receive confirmation.

How to Report a Lost or Missing Parcel

1. Download the Certificate of Non-Receipt

Download Certificate of Non-Receipt

This form confirms that you have not received your parcel.

2. Complete the Form

Please include:

Your full name
Order number
Tracking number
Date of purchase
Description of items ordered
Your signature

3. Submit the Form

Email the completed CNR to info@antioxi-supplements.com or submit it via our customer support portal. Once received, we will begin the resolution process immediately.

Frequently Asked Questions

Lost or delayed deliveries

Delivery Status

What if my tracking shows “Delivered” but I have not received my parcel?

Please check safe locations, neighbours, and tracking photos first. If you still cannot locate the parcel, complete and submit the Certificate of Non-Receipt so we can arrange a replacement and investigate with the courier.

How long should I wait before reporting a delayed parcel?

If your parcel is delayed by 5–10 days beyond the expected delivery date, you may submit a Certificate of Non-Receipt so we can investigate.

Replacement & Investigation

Will I have to wait for the courier investigation before receiving a replacement?

No. Once we receive your completed CNR, we can send a replacement immediately while we continue investigating with the courier.

How long does the investigation take?

Courier investigations typically take 2–5 business days. We will keep you updated throughout the process.

Submitting the CNR

Is the Certificate of Non-Receipt mandatory?

Yes. The CNR is required so we can formally document the issue and proceed with sending a replacement parcel.

Where do I send the completed form?

You can email it to info@antioxi.co.uk or submit it via our customer support portal.

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